Polityka zwrotu kosztów

Last updated: August 11, 2026

We at ajnip.shop want you to be happy with your purchase. If something is not right, this Refund Policy explains how returns and refunds work for orders placed on ajnip.shop.

1. Return Window
You have 14 days from the date your order is delivered to request a return.

2. Eligibility
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging, with all tags and accessories attached.

3. How to Start a Return
Contact us at frannxsala@gmail.com with your order number and the reason for the return. We will provide you with instructions and the return address. Please do not send items back before contacting us.

4. Return Shipping
The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item. Return shipping costs are non-refundable.

5. Inspection and Refund
Once we receive your return, we will inspect the item. If it meets the conditions above, we will issue a refund to your original payment method within 5 to 10 business days after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Non-Returnable Items
Certain items cannot be returned, including gift cards, downloadable products, and items marked as final sale.

7. Exchanges
To exchange an item, contact us at frannxsala@gmail.com. Exchanges depend on product availability.

8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will resolve the issue at no additional cost to you.

9. Late or Missing Refunds
If you have not received your refund after the stated time, first check your bank account and payment provider. If you still have questions, contact us at frannxsala@gmail.com.

10. Contact Us
If you have any questions about this Refund Policy, contact us at:
ajnip.shop
frannxsala@gmail.com